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UK European Consumer Centre

Females from the UK urged to complain more

person browsing on a laptop making online purchasesWomen are less likely to come forward and make a complaint, the UK European Consumer Centre (UK ECC) said on the recent International Women’s Day (8 March 2018). Figures from the European Commission show that far more men use the UK ECC to help resolve their complaints than women do: 72% of complainants are men, with just 28% of women.


Andy Allen, UK European Consumer Centre (UK ECC) service director, said: “We wanted to use  International Women’s Day to reach out to female consumers in the UK. The message is that there is an opportunity for women to truly make a positive difference for women: this includes making sure that you know your consumer rights and know how to complain.


“It is generally understood that women don’t use legal advice services the same as men do - certainly our figures bear that out. Maybe men aren’t so good at resolving their problems without advice: who knows if that’s true or not?


“Everybody needs a little help sometimes and we used International Women’s Day as an opportunity to tell women that help is out there: they’ve just got to ask to use it.”

UK ECC can provide advice in the following main areas: buying goods and services, online shopping, internet auctions, holidays, timeshare and holiday clubs, air travel. The service gets involved when consumers have a problem with something they’ve bought from a trader based in a European country outside the UK.

The UK ECC promoted a ‘how to write a good complaint letter’ on its website.

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