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UK European Consumer Centre

Primera Air cease operations

Primera air plane flying through the sky

As of Midnight on Monday 1st October the airline Primera Air, who have their headquarters in Riga, Latvia will cease operations.  With some passengers stranded and other having booked flights with the airline what will this mean for their travel plans? 

Their usual channels of communication are no longer available.

What if I have booked a ticket but not flown?

According to the Latvian Register of companies, on 11/10/2018 the entry has been made in the register regarding the insolvency proceedings of SIA "PrimeraAir Nordic".

Passengers have a 1 month deadline (starting from 11/10/2018) to submit the creditors’ submission to the appointed insolvency administrator:

Lamsteris Vents

Place of practice: Liliju iela 20, Marupe, Marupes nov., LV-2167

vents@consultant.com

Phone number: +371 26857957

Creditors’ submission should be sent to the indicated post address as registered letter or to the e-mail with a condition that it is composed with electronic signature. Submission should be written in English and if possible with translation into Latvian.

The submission should include the following information:

1)    the grounds for the claim;

2)    the type of claim;

3)    the amount of the claim, separately referring to the amount of the main claim and the amount of the ancillary claim;

4)    the time the claim arose;

5)    whether the creditor is recognised as an interested person within the meaning of this Law (shareholders of a debtor; person with a commercial power of attorney; the person who is affinity to the second degree with the founder, a creditor who is in one group of companies with the debtor);

6)    whether the creditor is recognised as a creditor whose right to claim against the debtor is conditional, as well as the claim amount and the date (if any) by which the condition should materialize;

7)    the contact information, including electronic mail address;

8)    the bank account number.

The submission should have documents sent by attachment to support the claim. The attached documents should be originals or approved copies.  

If you have paid for the tickets on a credit or debit card then you are advised to contact your bank/card provider to obtain a chargeback.

Alternatively if you have appropriate cover through your travel insurance you can make a claim this way.

Flights as part of a package or booked through a third party.

If you have booked through a third party it would be useful to speak with them first as in some instances there may be protection through included insurances etc. 

If you have booked flights or a holiday that includes flights with a travel firm that holds an ATOL (Air Travel Organiser's Licence) and received confirmation that you are ATOL protected, the travel firm is responsible for your flight arrangements and must either make alternative flights for you so that your holiday can continue or provide a full refund.  If you are abroad, it should make arrangements to bring you home at the end of your trip. Contact the ATOL travel firm.

Full UKECC press release here - Primera Air cease operations  



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