97% of the UK ECC’s customers in January (2019) were satisfied with our service – a pretty good result, and one of the best we’ve ever had!
The UK ECC encourages customers to use its customer satisfaction surveys; the results influence how the UK ECC service develops, giving us an insight into what our customers want and enabling us to use lessons learned to shape our service.
Andy Allen, UK ECC service director, said: “The aim of the UK ECC is to help as many UK consumers to achieve a positive result as possible: a refund, replacement, repair of cancellation of their contract. Our core purpose is to help consumers. We are therefore particularly pleased that in January this year we achieved one of our highest-ever scores in our customer satisfaction survey.
“In 2018, overall, the UK ECC performed solidly with our customer satisfaction score. For the 6th year running, we achieved or surpassed our satisfaction target of 85%. We are always striving to be better, and with a satisfaction rate of 97% in January, it shows we must be doing something right! This is testament to the hard work of the team in always looking for ways to make positive changes to deliver a better service.”