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UK European Consumer Centre

Wow Air cease operations

As of Thursday 28th March 2019 the airline Wow Air, who have their headquarters in Reykjavik, Iceland have ceased operations.  With some passengers stranded and other having booked flights with the airline what will this mean for their travel plans? 

Their usual channels of communication are no longer available but they are requesting that consumers make alternative arrangements with other carriers.

Icelandair and Easyjet have announced that they will assist stranded passengers with discounted fares 

What if I have booked a ticket but not flown?

At this stage there is no bankruptcy information but if/when this happens then consumers will need to file a claim with the administrator/liquidator.  However for the time being you can try using our advice below:

If you have paid for the tickets on a credit or debit card then you are advised to contact your bank/card provider to obtain a chargeback.

Alternatively if you have appropriate cover through your travel insurance you can make a claim this way.

Flights as part of a package or booked through a third party.

If you have booked through a third party it would be useful to speak with them first as in some instances there may be protection through included insurances etc. 

If you have booked flights or a holiday that includes flights with a travel firm that holds an ATOL (Air Travel Organiser's Licence) and received confirmation that you are ATOL protected, the travel firm is responsible for your flight arrangements and must either make alternative flights for you so that your holiday can continue or provide a full refund.  If you are abroad, it should make arrangements to bring you home at the end of your trip. Contact the ATOL travel firm.

 

More up -to-date information can be found here:

Icelandic Transport Authority: www.samgongustofa.is 

Keflavik Airport: www.isavia.is/en

WOW AIR: www.wowair.com 

 

For more advice on what you can do if your airline goes bust you can click here - What to do if your airline stops operating 

 

If you have been affected by the collapse of Wow Air you can contact us for further advice on 01268 886690 or eccnet-uk@ec.europa.eu 



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