IMPORTANT INFORMATION - Changes to ODR from 31/12/2020 

Due to the UK's exit from the EU now being complete, it is no longer possible for users based within the UK to raise a complaint on the ODR platform. Unfortunately, UK users with existing complaints will also no longer be able to access the platform.

If you have a complaint you wish to raise, you should first contact the company directly. 

If your complaint remains unresolved, please contact the appropriate organisation. 

For issues regarding a company based within the UK, please contact the Citizens' Advice Consumer Service.

For issues regarding a company based outside of the UK, please contact the Consumer Centre UK.

For details of appropriate ADR bodies available, please also contact the Consumer Centre UK.