CTSI logo

UK European Consumer Centre

Trains, Planes, Cars and Boats

In this leaflet you will find information on your rights with regards all types of passenger travel.  This includes industry specific legislation and best practices for a smooth journey.

Be aware of your rights before you travel!

Click here to download the leaflet

There is no restriction on the printing or distribution of this publication.  If you would like to order some free hard copies please contact us 

Can ECC-Net help me?

  • Holiday did not go as planned?
  • Goods never arrived?
  • What are my EU consumer rights?
  • Who to complain to?

Check in a few easy steps if ECC-Net can help you with your problem.

Launch Consumer GuideLaunch Consumer Guide
Go back Go back
Start again Start again