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UK European Consumer Centre

Shopping Online

Have you ever had a problem with goods bought online? Maybe you've tried to send something back that you didn't want or that became faulty?

This leaflet gives information on your rights when you purchase goods online in the in the EU.

Click here to download the leaflet - Shopping Online

There is no restriction on the printing or distribution of this publication.  If you would like to order some free hard copies please contact us  

Can ECC-Net help me?

  • Holiday did not go as planned?
  • Goods never arrived?
  • What are my EU consumer rights?
  • Who to complain to?

Check in a few easy steps if ECC-Net can help you with your problem.

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