CTSI logo

UK European Consumer Centre

The European Small Claims Procedure

Shopping online makes buying bargains possible, but if you encounter a problem with the goods or with delivery then you could find yourself in dispute with the trader.

If you have used all available avenues to gain a resolution without success, then you may want to consider the European Small Claims Procedure.

Our updated guide to the ESCP (showing a new €5,000 limit) gives information on how to start a claim by providing links to the relevant forms and websites.

Click here to download the leafletEuropean Small Claims Procedure

There is no restriction on the printing or distribution of this publication.  If you would like to order some free hard copies please contact us  

Can ECC-Net help me?

  • Holiday did not go as planned?
  • Goods never arrived?
  • What are my EU consumer rights?
  • Who to complain to?

Check in a few easy steps if ECC-Net can help you with your problem.

Launch Consumer GuideLaunch Consumer Guide
Go back Go back
Start again Start again