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UK European Consumer Centre

Leaflets and guides

Role of the UK ECC

Role of the UK ECC
This leaflet gives an insight into the work of the UK European Consumer Centre. Do you have a problem with a trader based elsewhere in the EU? The UK ECC can provide free help and assistance to help you resolve your complaint.  Click here to download the leaflet - The Role of the UK ECC There is no restriction on the printing or distribution of this publication.  If you would like to order some free hard copies please contact us  
1 Dec 2018
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Package travel across the EU

Package travel across the EU
This leaflet tells you what protection you get when you buy a package holiday and what elements need to be in place for your holiday to be considered as a ‘package’.Consumer protection for holidays have been brought up to date with developments in the travel market with the introduction of the new 2018 Package Travel and Linked Travel Arrangements Regulations. It means that package holidays consisting of a flight, hotel, car-hire or other tourist services (either bought online for an all-in price or through linked webpages) get the same protection as packages bought in travel agencies. Download the leaflet here - Package...
9 Oct 2018
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Buying something in the EU Leaflet

Buying something in the EU Leaflet
This leaflet gives a brief overview of many typical complaint topics that are received by the UK ECC, from shopping online to air travel through to package travel.For more defined advice you can contact us for free help and asisstance.Click here to download the leaflet - Buying Something in the EUThere is no restriction on the printing or distribution of this publication.  If you would like to order some hard copies please contact us. 
13 Jun 2018
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Trains, Planes, Cars and Boats

Trains, Planes, Cars and Boats
In this leaflet you will find information on your rights with regards all types of passenger travel.  This includes industry specific legislation and best practices for a smooth journey.Be aware of your rights before you travel!Click here to download the leafletThere is no restriction on the printing or distribution of this publication.  If you would like to order some free hard copies please contact us 
6 Jun 2018
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Car Hire across the EU

Car Hire across the EU
Have you ever had a problem with a car hire company? Have you ever noticed a charge on your credit card some weeks after hiring a vehicle?This leaflet gives information on your rights and good practice guidelines for when you next hire a car in the EU.Click here to download the leafletThere is no restriction on the printing or distribution of this publication.  If you would like to order some free hard copies please contact us  
23 May 2018
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Shopping Online

Shopping Online
Have you ever had a problem with goods bought online? Maybe you've tried to send something back that you didn't want or that became faulty? This leaflet gives information on your rights when you purchase goods online in the in the EU. Click here to download the leaflet - Shopping Online There is no restriction on the printing or distribution of this publication.  If you would like to order some free hard copies please contact us  
16 May 2018
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The European Small Claims Procedure

The European Small Claims Procedure
Shopping online makes buying bargains possible, but if you encounter a problem with the goods or with delivery then you could find yourself in dispute with the trader. If you have used all available avenues to gain a resolution without success, then you may want to consider the European Small Claims Procedure. Our updated guide to the ESCP (showing a new €5,000 limit) gives information on how to start a claim by providing links to the relevant forms and websites. Click here to download the leaflet - European Small Claims Procedure There is no restriction on the printing or distribution of...
14 Dec 2017
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Can ECC-Net help me?

  • Holiday did not go as planned?
  • Goods never arrived?
  • What are my EU consumer rights?
  • Who to complain to?

Check in a few easy steps if ECC-Net can help you with your problem.

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