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UK European Consumer Centre

Annual Report 2018

Against a backdrop of uncertainty created by Brexit, UK consumers still travelled to Europe – buying goods and services when they were there – and European consumers continued to buy from UK traders.

Figures released in the UK European Consumer Centre’s Annual Report 2018, just published, shows that our advisers dealt with about the same volume of consumer cases in 2018 as the year before: 15,089 compared to 15,240.

At the same time, the UK ECC’s Annual Report also shows that the centre handled almost 10% more European consumer cases about UK traders (referred to us from our ECC-Net counterparts) in 2018 than in 2017.

Click here to read the full UK ECC Annual Report 2018. It gives a breakdown/analysis of the types of problems UK consumers experience and shows a spotlight on air travel and car hire in particular.

Can ECC-Net help me?

  • Holiday did not go as planned?
  • Goods never arrived?
  • What are my EU consumer rights?
  • Who to complain to?

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