Submit an Online Complaint

Click to access our online form. This is the fastest way to add your complaint to our Case Queue (rather than it being added to the queue AFTER exchanging calls and/or emails).

Send us an Email

Click to open your default email program (if available). To help us process your case as quickly as possible, please complete all fields.

Or give us a Call

Currently, our phone lines are ONLY available Monday to Friday - from 10am until 4pm, GMT (Greenwich Mean Time).

Outside of these times, please Send us an Email or Submit a Complaint Online (see above). UK calls are charged at the standard national/local rate (depending on your location) - check with your phone provider for more.

If you are a UK-based consumer, experiencing a problem with a company in another country and are unsure what to do about it - please get in touch. The UK International Consumer Centre (UKICC) specialises in cross-border disputes, between UK consumers and businesses in other countries. We can let you know your rights, help determine the best course of action and, possibly, intervene on your behalf – all for free (we never charge fees or commission - and we don't sell any products or services).

Our friendly and knowledgeable Consumer Rights Advisors are based here, in the UK. At present, we can only be contacted by email or via our online form as we are experiencing some delays. Ordinarily we run a telephone service but this has been suspended for the foreseeable, as we endeavour to reduce backlogs and delays.

When you email us please include your Full Name, Phone Number and UK Address in your message and provide all the details you can about the issue itself (including the Name, Contact Details and Address of the business you're in dispute with, details of the transaction and any relevant dates). Help us help you - and we'll do our best to find a way forward.