In no event will the UK European Consumer Centre be liable for:

(i) any incidental, consequential, or indirect damages (including, but not limited to, damages for loss of profits, business interruption, loss of programs or information, and the like) arising out of the use of or inability to use the service, or any information, or transactions provided on the service, or downloaded from the service, or any delay of such information or service even if the UK European Consumer Centre or its authorised representatives have been advised of the possibility of such damages, or;

(ii) any claim attributable to errors, omissions, or other inaccuracies in the service and/or materials or information downloaded through the service.

The UK European Consumer Centre makes no representations whatsoever about any other website which you may access through this one or which may link to this site. When you access a non-UK European Consumer Centre website, please understand that it is independent from the UK European Consumer Centre, and that the UK European Consumer Centre has no control over the content on that website. In addition, a link to the UK European Consumer Centre does not mean that the Trading Standards Institute endorses or accepts any responsibility for the content, or the use, of such website.

Important Notice

Our remit is to provide advice and assistance in consumer disputes - we have no powers to enforce legislation or investigate traders. Whilst we will  co-operate with enforcement agencies, we have no influence on how they handle a case.

Please remember that the information on these pages can only provide general guidance and should not be read as a substitute for the law.

UK European Consumer Centre hosted by the Chartered Trading Standards Institute
Telephone:  01268 886690
Fax:  012680582225
1 Sylvan Court
Sylvan Way
Southfields Business Park
SS15 6TH

Our telephone lines are open to the public from:

Monday to Friday between 9am to 5pm

The Centre will not be open on bank and public holidays.