In no event will the Consumer Centre UK be liable for:

(i) any incidental, consequential, or indirect damages (including, but not limited to, damages for loss of profits, business interruption, loss of programs or information, and the like) arising out of the use of or inability to use the service, or any information, or transactions provided on the service, or downloaded from the service, or any delay of such information or service even if the Consumer Centre UK or its authorised representatives have been advised of the possibility of such damages, or;

(ii) any claim attributable to errors, omissions, or other inaccuracies in the service and/or materials or information downloaded through the service.

The Consumer Centre UK makes no representations whatsoever about any other website which you may access through this one or which may link to this site. When you access a non-Consumer Centre UK website, please understand that it is independent from the Consumer Centre UK, and that the Consumer Centre UK has no control over the content on that website. In addition, a link to the Consumer Centre UK does not mean that the Trading Standards Institute endorses or accepts any responsibility for the content, or the use, of such website.

Important Notice

Our remit is to provide advice and assistance in consumer disputes - we have no powers to enforce legislation or investigate traders. Whilst we will  co-operate with enforcement agencies, we have no influence on how they handle a case.

Please remember that the information on these pages can only provide general guidance and should not be read as a substitute for the law.

Consumer Centre UK hosted by the Chartered Trading Standards Institute
Telephone:  01268 886690
Fax:  012680582225
Email: ecc@tsi.org.uk
1 Sylvan Court
Sylvan Way
Southfields Business Park
Basildon
Essex
SS15 6TH

Our telephone lines are open to the public from:

Monday to Friday between 9am to 5pm

The Centre will not be open on bank and public holidays.