• This website was funded by the European Union's Consumer Programme (2018-2021).

  • The contents of this website represents the views of the author only and it is his/her sole responsibility; it cannot be considered to reflect the views of the European Commission and/or the Consumers, Health, Agriculture and Food Executive Agency (Chafea) or any other body of the European Union. The European Commission and the Agency do not accept any responsibility for use that may be made of the information it contains.

In no event will the UK International Consumer Centre be liable for:

(i) any incidental, consequential, or indirect damages (including, but not limited to, damages for loss of profits, business interruption, loss of programs or information, and the like) arising out of the use of or inability to use the service, or any information, or transactions provided on the service, or downloaded from the service, or any delay of such information or service even if the UK International Consumer Centre or its authorised representatives have been advised of the possibility of such damages, or;

(ii) any claim attributable to errors, omissions, or other inaccuracies in the service and/or materials or information downloaded through the service.

The UK International Consumer Centre makes no representations whatsoever about any other website which you may access through this one or which may link to this site. When you access a non-UK International Consumer Centre website, please understand that it is independent from the UK Interntional Consumer Centre, and that the UK International Consumer Centre has no control over the content on that website. In addition, a link to the UK International Consumer Centre does not mean that the Trading Standards Institute endorses or accepts any responsibility for the content, or the use, of such website.

Important Notice

Our remit is to provide advice and assistance in consumer disputes - we have no powers to enforce legislation or investigate traders. Whilst we will  co-operate with enforcement agencies, we have no influence on how they handle a case.

Please remember that the information on these pages can only provide general guidance and should not be read as a substitute for the law.

UK International Consumer Centre hosted by the Chartered Trading Standards Institute
Telephone:  01268 886690
Fax:  012680582225
Email: ecc@tsi.org.uk
1 Sylvan Court
Sylvan Way
Southfields Business Park
SS15 6TH

Our telephone lines are open to the public from:

Monday to Friday between 10am to 4pm

The Centre will not be open on bank and public holidays.