Consumers based in the UK are protected by a series of EU laws when making contracts with businesses based within the EU, (also Iceland and Norway)

These contracts may be for goods, any physical products, whether they are purchased in person or online; or for services, where a company have agreed to provide a service in exchange for a fee. Some contracts also cover digital content.  

Where these contracts are formed, the law details what is expected of the business. If the businesses do not meet these requirements, they will often be obliged to provide a remedy.  

For more detail on your consumer rights, and the obligations of the trader, please refer to our consumer goods and services information pages.

For further help, the Consumer Centre UK can provide free advice and assistance where you have made a contract for goods or services with a business located elsewhere within the EU, Iceland or Norway.