A UK consumer bought a fleece online from an overseas seller, but it arrived looking nothing like advertised. The trader initially refused a full refund and demanded the consumer pay return shipping. With help from the UK International Consumer Centre (UKICC), the consumer successfully received a full refund without returning the item.

We have recently been alerted to a number of new scams involving fraudulent LinkedIn profiles, fraudulent emails and letters falsely claiming to represent CTSI or UKICC.

The Global IT Outage last week (w/c 15th July 2024) had a significant impact on airports around the world, causing widespread disruption to air travel.

Many airports experienced delays and cancellations, as essential systems used for flight scheduling, passenger check-in, baggage handling, and security operations were affected. Passengers faced long lines and extended wait times, and some were unable to check in online or access real-time flight information.

This week (Tuesday, 16th July 2024), Juanita Headley of the UK International Consumer Centre (UKICC) and John Herriman, CEO of CTSI, met with representatives of the Consumer Association Singapore (CASE) - including their President, Melvin Yong, and senior colleagues, Dexter Tay, Ong Li Lian and Zhang Yifan.

Complaints related to subscriptions continue to escalate in 2022, with 330 cases being recorded b

UK consumer Mr P bought a remote access and remote-control computer software package for use on h

UK consumer complaints about transport have gone up by just over a fifth (20.7%), the latest UK I

UK consumer Mr T booked two tickets for an internal flight within Greece to Athens airport, payin

Consumer advice body UK International Consumer Centre (UKICC) is continuing to grow the number of