You Said... We Did

As part of our commitment to the continued development of our service, we closely monitor the feedback we receive and look for ways that we can improve the overall experience for the consumer. 

You Said:  "Respond faster"

We now respond within around 3 working days. It is always our aim to respond as soon as possible, and in most cases, we are able to provide a response within a couple of days.

You Said:  "Provide help with problems in non-EU countries"

We now provide advice and assistance in relation to consumer problems all over the world, and not just the EU. We are constantly working on building our relationships with consumer organisations in other countries, and these relationships ultimately benefit the public by providing an efficient and free means of resolving disputes.