Customer Service Excellence ® aims to bring professional, high-level customer service concepts into common currency with every customer service by offering a unique improvement tool to help those delivering services put their customers at the core of what they do.
Since 2014 the Consumer Centre UK has been accredited with the Customer Service Excellence award. The Customer Service Excellence ® standard aims to make a tangible difference to service users by encouraging provider organisations to focus on their individual needs and preferences.
Before we were awarded with this accreditation our policies and procedures were internally monitored to make sure we were providing the best possible service. When we decided to attain the award in 2014 we had to make our customer service policies and procedures stricter and more available to customers and staff. We then had to demonstrate how we achieved these policies and procedure in our every day working tasks.
The assessor of the licensed certified body looks at 5 key areas to see that our organisation meets the expected level of service. The 5 areas are listed below:
- Customer insight
- Culture of the organisation
- Information and access
- Timeliness and quality of service
The CSE award requires a yearly assessment to continually monitor how we reach these standards.
If you would like more information on the CSE award please do not hesitate to contact us using the information elsewhere on this page.