We aim to equip consumers with the knowledge of their legal rights, where they have experienced issues with a business. We also provide tools and assistance to help consumers resolve their disputes with businesses. Please click on the titles (below) to visit that section of the site.
If you have a problem with goods or services you have purchased from a company, we would urge you to write a letter of complaint. For a start, you should send the company a formal letter advising them of your consumer rights and asking them to provide a resolution.
To make the process of writing a Compaint Letter simpler, we have created Template Letters for a selection of our most popular queries. If your query isn't listed, one of consumer advisors will be happy to discuss your legal rights with you and advise on the next steps.
Where we are not able to assist or where there may be another organisation best placed to advise we will provide contact details of the organisations. However, we have gathered together details of various organisations within the UK and Europe who may also be able to provide additional advice, assistance and information.