Consumers based in the UK are protected by a series of EU directives and regulations, covering a wide range of travel topics.
These provide protection to passengers if something goes wrong but also detail the obligations of the operators.
The most common of these is EC Regulation 261/2004 - Air Passenger Rights Regulations which provides passengers with the right to a refund or rebooking, and in some cases, compensation, where their flight is delayed, cancelled or they are denied boarding due to overbooking. See our information page, to see whether the regulation applies to your flight and what steps to take to resolve the situation.
In this travel section, you will also find information on the Package Travel Directive, Ferry Travel Regulations 1177/2010, Rail Passenger Rights Regulations 1371/2007, Bus and Coach Passenger Regulations 181/2011 and other ancillary matters.
For further help, the UK International Consumer Centre can provide free advice and assistance in cases where an issue has occurred with a travel arrangement with a business located elsewhere within the EU, Iceland or Norway.