Customer Satisfaction Survey

June 2022 Survey Results:

Our satisfaction rate for June 2022 is 94%, with 78% of consumers reporting that they were either very or extremely satisfied.

The UKICC recovered an average of £381.89 per consumer for the month of June. 

93% of consumers rated the knowledge of our advisors and the information provided as good, with 90% of people rating their listening skills either extremely or very good.

Consumer comments:

“ Very positive experience. Very professional”

“Call handler was very reassuring in providing me with information to take my complaint further and made me feel that there are avenues open to me that may be able to retrieve my money”

“Clever Muringi was very helpful and was able to point me in the right direction...”

“I would like to commend the work of Saber Uddin who worked on my case. Always in touch at every stage of the process, always courteous and professional, very helpful and ultimately achieved a successful outcome on my behalf. Thank you!”

View full June report here. Please note some information is unavailable. This is to protect the identity of the individuals.

Other results:

January 2022 - Highlights | Full results 

February 2022 - Highlights | Full results

March 2022 - Highlights | Full results

April 2022 - Highlights | Full results

May 2022 - Highlights | Full results

View 2021 reports here