Need Consumer Advice?
If you want to submit a complaint against a trader based in another European Country you can contact us.
As we only give advice and assistance we cannot force a trader to give the consumer what they want if, ultimately they refuse to do so. We can however then go on to advise the consumer of any other steps they could take to enforce their consumer rights.
How to contact us
Our telephone lines are open Monday-Thursday, 10am-4pm
Telephone Number:
+44(0)1268 886 690
Email Address:
To save duplicate cases being created please only send us one email per issue. If you need to send more please contact us.
Postal Address:
UK European Consumer Centre
Chartered Trading Standards Institute
1 Sylvan Court
Sylvan Way
Southfields Business Park
Basildon
Essex
SS15 6TH
Please note that the UK European Consumer Centre does not offer a drop-in service.
Fax Number:
+44(0)1268 582 225