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UK European Consumer Centre


  • Air Travel
    Check your flight rights if your flight has been delayed or cancelled.

  • Buying goods and Services
    When you shop in the EU you are protected if you buy a faulty product.

  • Car Rental
    Advice on how to have a great car rental experience

  • Online Dispute Resolution
    Online platform to assist consumers in resolving disputes.

  • Shopping Online
    Rights to return goods when purchased online.

  • Timeshare
    What to look out for when you are on holiday

Need Consumer Advice? 

If you want to submit a complaint against a trader based in another European Country you can contact us.

As we only give advice and assistance we cannot force a trader to give the consumer what they want if, ultimately they refuse to do so. We can however then go on to advise the consumer of any other steps they could take to enforce their consumer rights.  

How to contact us 

Our telephone lines are open Monday-Thursday, 10am-4pm excluding bank and public holidays.

Telephone Number:

+44(0)1268 886 690


Email Address:

To save duplicate cases being created please only send us one email per issue.  If you need to send more please contact us. 

Postal Address:

UK European Consumer Centre
Chartered Trading Standards Institute
1 Sylvan Court
Sylvan Way
Southfields Business Park
SS15 6TH

Please note that the UK European Consumer Centre does not offer a drop-in service.

Fax Number:

+44(0)1268 582 225


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