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UK International Consumer Centre

Free and impartial advice when you have problems buying from abroad

Email: eccnet-uk@ec.europa.eu Phone: 01268 88 66 90

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About Us

The UK International Consumer Centre provides free advice and assistance to consumers that have problems with purchases made from companies based in another country.

We work with partner organisations in various other countries to ensure UK consumers are empowered with the knowledge they need in order to resolve problems with a company. These partnerships enable us to get involved in some instances and make contact with the company on behalf of the consumer. This can be helpful in cases where you have been unable to reach an amicable solution

If you have a problem with a company in another country and are unsure of what to do, get in touch with us and we’ll advise you on your rights and the best course of action – all for free!

Other sources of advice

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Citizens Advice consumer service

Had a problem with a purchase from a trader in the UK? Contact the Citizens Advice consumer service

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UK International Consumer Centre

Follow us on social media for consumer rights advice and tips. You can also contact us via our social media channels for assistance.

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Chartered Trading Standards Institute

Want to know more about the services offered by the Chartered Trading Standards Institute to support consumers and businesses?

Contact info:
UK International Consumer Centre
Email: eccnet-uk@ec.europa.eu
Phone: 01268 88 66 90 - lines open mon-fri 10am-4pm
Address: 1 Sylvan Court Sylvan Way, Southfields Business Park, Basildon, Essex, SS15 6TH
or fill in our contact form online
 
 
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