Who are we?

The UK European Consumer Centre (UK ECC) is part of the European Consumer Centre Network (ECC-Net) which is a network of consumer centres based in the 27 EU Member States, plus Iceland, Norway, and the UK.

The 30 Centres work together to provide advice to consumers all over Europe to empower them to enforce their consumer rights. We are not an enforcement body, so do not take action against companies, but often our advice leads to a resolution in the majority of cases that we handle.

Our service is unique in that we advise only on cross-border consumer matters (where the company you have a complaint against is based in a different European country). And the best thing about our service is that it's free! 

If you need some information or advice on an issue that relates to goods or services bought in another European country, please get in touch with us:  eccnet-uk@ec.europa.eu.