• Air Travel
  Check your flight rights if your flight has been delayed or cancelled.
• 
  Buying goods and Services
  When you shop in the EU you are protected if you buy a faulty product.
• 
  Car Rental
  Advice on how to have a great car rental experience

• 
  Online Dispute Resolution
  Online platform to assist consumers in resolving disputes.
• 
  Shopping Online
  Rights to return goods when purchased online.
• 
  Timeshare
  What to look out for when you are on holiday

Need Consumer Advice? 

If you want to submit a complaint against a trader based in another European Country you can contact us.

As we only give advice and assistance we cannot force a trader to give the consumer what they want if, ultimately they refuse to do so. We can however then go on to advise the consumer of any other steps they could take to enforce their consumer rights.