The UK International Consumer Centre (UKICC) is an independent non-profit organisation, operated by the Chartered Trading Standards Institute (CTSI) - the official body of the UK Trading Standards profession - with funding from the UK Government, as part of their wide-ranging commitment to Consumer Protection.

We were established in 2007, to provide completely free advice and assistance to consumers that have problems with purchases made from companies based in another country. We work with partner organisations in various other countries to ensure UK consumers are empowered with the knowledge they need in order to resolve problems with a company. These partnerships enable us to get involved in some instances and make contact with the company on behalf of the consumer. This can be particularly helpful in cases where you have previously been unable to reach an amicable solution.

PLEASE NOTE: The UK International Consumer Centre (UKICC) was previously called the UK European Consumer Centre (UKECC), prior to the UK's departure from the EU (at the time, we received funding from the EU - hence our EU-focused website and email system). Please bear with us while we update our digital communications to reflect the change of name and expanded focus.

Despite this minor administrative disruption, the good news is that the UKICC team of advisers can now help UK consumers who have experienced issues in a growing number of countries outside the EU too. In addition to our longstanding relationships with consumer organisations in 29 EU and EFTA nations, we have already developed relationships with authorities in 12 Non-EU countries (including Japan, South Korea and Malaysia) - with many more in the pipeline.