Submit Your Complaint Online
Our staff will aim to get back to you within 2-3 days - although it might take longer during particularly busy periods.
If you are a UK-based consumer, experiencing a problem with a company in another country and unsure what to do about it - please get in touch. The UK International Consumer Centre (UKICC) specialises in cross-border disputes, between UK consumers and businesses in other countries. We can let you know your rights, help determine the best course of action and, possibly, intervene on your behalf – all for free (we never charge fees or commission - and we don't sell any products or services).
Our friendly and knowledgable Consumer Rights Advisors are based here, in the UK - and can be contacted by phone or email. The UKICC Helpline is open Monday to Friday, 10am to 4pm (except Bank Holidays). Calls within the UK are charged at the basic geographical rate - and may be included in your 'inclusive minutes' tariff (check your landline/mobile phone provider for details).
Alternatively, if you prefer to Email Us - 90% of email enquiries receive an initial response within 2 working days - please include your Full Name, Phone Number and UK Address in your message and provide all the details you can about the issue itself (including the Name, Contact Details and Address of the business you're in dispute with, details of the transaction and any relevant dates). Help us help you - and we'll do our best to find a way forward.
We Can Help
▶ If you have a problem with a business based Outside the UK (e.g. an online retailer located in an EU country or elsewhere in the world)
▶ If you have a problem with something you bought or a service you paid for whilst you were abroad
▶ If you have a problem with flights or holidays booked with a travel company based outside of the UK
▶ If you're thinking of buying an item or service from a non-UK company and want to know how to avoid potential issues
Wherever possible, the UKICC can provide Legal and Practical Advice to help resolve your problem. Unlike most other advisories, we have longstanding relationships with many Partner Organisations in countries around the world - including national and international Trading Standards authorities (or their equivalent) and other Consumer Protection organisations.
In some instances, where our advice has not been enough to resolve an issue, we may be able to provide further support up to and including contacting the trader on your behalf.
We can also provide advice on How to Avoid Problems when buying from abroad.