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Need Consumer Advice? 

The UKECC can offer free help and advice to consumers who have purchased goods and services in another European Country.

If you want to submit a complaint against a trader based in another European Country why dont you contact us.

As we only give advice and assistance we cannot force a trader to give the consumer what they want if, ultimately they refuse to do so. We can however then go on to advise the consumer of any other steps they could take to enforce their consumer rights.  

If you need advice please contact us on 01268 886690 or email eccnet-uk@ec.europa.eu. The centre is open between 9am-5pm, Monday to Friday.