European Consumer Centres: travel advice and buyers' guide for EU consumers

Need consumer travel advice for your trips in Europe or looking for a buyers' guide with tips on safe shopping in the EU market?

Having problems getting a refund for a cancelled flight, getting a faulty product replaced? Your complaint about an excessive bill got nowhere?

The EU-wide network of European Consumer Centres (ECC-Net) offers free consumer help and advice:

• travel advice and a buyers' guide for European consumers shopping for goods and services in other EU countries, Norway or Iceland, with practical consumer tips that can save you money and help avoid problems;
• free expert help in settling your complaint against an EU-based foreign trader, for example an online seller or a tour operator from a neighbouring country, in case you are not happy about how they handled your complaint.

The Centres are co-sponsored by the European Commission and national governments.

There is a European Consumer Centre in every EU country as well as in Norway and Iceland, so you can get help and advice at home for problems abroad.

Our remit is to provide advice and assistance in consumer disputes - we have no powers to enforce legislation or investigate traders. Whilst we will  co-operate with enforcement agencies, we have no influence on how they handle a case.

The UK European Consumer Centre is hosted by the Trading Standards Institute.

The UK European Consumer Centre value your feedback, please take our Customer Survey.