European Commission Recognised Alternative Dispute Resolution (ADR) Schemes For The UK
ABTA - The Travel Association - www.abta.com
ADR Group - www.consumer-dispute.co.uk
Deals with holiday complaints regarding member companies.
British Vehicle Rental and Leasing Association (BVRLA) - http://www.bvrla.co.uk/
Consumer advice on car hire.
Chartered Institute of Arbitrators - www.ciarb.org
IDRS – www.idrs.ltd.uk
Communications & Internet Services Adjudication Scheme (CISAS) – http://www.cisas.org.uk/
Telephone complaints regarding member companies.
Consumer Credit Trade Association (CCTA) – http://www.ccta.co.uk/index.aspx
Conciliation on financial disputes with member companies.
Direct Selling Association (DSA) – www.dsa.org.uk
Adjudication provided with member companies (various industries).
Ombudsman Services - Energy (formerly The Energy Supply Ombudsman) – http://www.ombudsman-services.org/energy.html
Assistance in sorting out a complaint with an energy supplier.
European Car Rental Conciliation Service (ECRCS) – http://www.ecrcs.eu/
ECRCS helps customers with unresolved complaints concerning cross-border vehicle rentals within Europe.
Finance and Leasing Association (FLA) – www.fla.org.uk
Conciliation services for disputes involving member companies on finance and leasing.
Furniture Ombudsman – www.thefurnitureombudsman.org
Conciliation and arbitration with member furniture companies, inspection and testing for non-members.
Ombudsman Services - Communications (formerly OTELO) – http://www.ombudsman-services.org/communications.html
Arbitration service for communications complaints with member companies.
Financial Ombudsman Service (FOS) – http://www.financial-ombudsman.org.uk/
The official independent expert in settling complaints between consumers and businesses providing financial services.
The Property Ombudsman – http://www.tpos.co.uk/
A free, fair and independent service for buyers, sellers, tenants and landlords of property in the UK.
Ombudsman Services - Property (formerly Surveyors Ombudsman Service) – http://www.ombudsman-services.org/property.html
Resolving complaints from consumers about chartered surveying firms, surveyors, estate agents, residential managing agents and letting agents.
CEDR Solve – http://www.cedr.com/solve/
Europe's leading commercial mediation and alternative dispute resolution provider.
Postal Redress Service (POSTRS) – http://www.postrs.org.uk/
An independent body whose role is to resolve disputes between regulated postal operators and their customers.