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UK European Consumer Centre

Contact Us

Please note that we are closed on weekends and UK bank and public holidays. 

Postal Address:

UK European Consumer Centre

Chartered Trading Standards Institute

1 Sylvan Court, Sylvan Way

Southfields Business Park

Basildon, Essex

SS15 6TH

Please note that the UK European Consumer Centre does not offer a drop-in service.

Email Address:

ecc@tsi.org.uk

Telephone Number:

+44(0)1268 886 690 (lines open 9am - 5pm)

Fax Number:

+44(0)1268 582 225

Online Contact Form

European Union online submission form 

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Other services are also available to make contacting us as easy as possible, for example Next Generation Text Service formerly Text Relay, please use this link for more information.