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UK European Consumer Centre

tablet with various goods and services coming from itBuying Goods and Services

If you have paid for something and you're not happy, this section contains advice and information about your legal rights as a consumer. 

The Consumer Rights Act 2015 

The UK has recently undergone a massive legislation change with the introduction of the Consumer Rights Act 2015.  Your rights on the purchase of goods or services before the 1st October 2015 will still be covered by the Sale of Goods Act 1979 and Supply of Goods and Services Act 1982 respectively.  Please click on the link below that best fits your problem for the appropriate advice.

If you purchased goods before the 1st October 2015 please click HERE.

If you purchased services before the 1st October 2015 please click HERE.

If you purchased goods on/after the 1st October 2015 please click HERE.

If you purchased services on/after the 1st October 15 please click HERE.

If you purchased Digital Content after 1st October 15 please click HERE.