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UK European Consumer Centre

Popular consumer topics

Whether you are shopping in Europe when abroad or from your home, you have EU-wide rights as a consumer.

European Consumer Centres offer you free advice on these rights, and other practical advice on how to avoid problems abroad.

Consumer Advice on Travel and Shopping in Europe

When you travel in Europe, you will often buy your travel and holiday services from a seller based in another country: for example, a local branch of a car rental company or a foreign tour operator. You will also shop in the local stores.

You may also want to buy products or services online from abroad: shopping around the European-wide market can be a good idea as it often means money savings and a greater choice.

This website contains basic advice on the most popular consumer topics handled daily by the network of European Consumer Centres.

You can obtain more detailed advice on your specific situation by contacting us.

Contact us:

Telephone number: +44 (0)1268 886690 (lines open 9am - 5pm Monday to Friday excluding UK public holidays)

Fax number: +44 (0)1268 582225

E-mail: ecc@tsi.org.uk

Postal Address: 1 Sylvan Court, Sylvan Way, Southfields Business Park, Basildon, Essex, SS15 6TH