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UK European Consumer Centre

Useful Links

You will find details of organisations in the UK and Europe who may also be able to provide additional advice, assistance and information below. 

Approved Alternative Dispute Resolution (ADR) Schemes For The UK


ABTA - The Travel Association -

Deals with holiday related complaints against its members

ADR Group -

General consumer dispute resolution service

Aviation ADR -

Deals with disputes (delay, cancellation, denied boarding) relating to its member airlines 

CEDR Airlines -

Deals with disputes (delay, cancellation, denied boarding) relating to its member airlines 

eCogra - 

Impartial mediation for gambling websites licensed byt the UK Gambling Commission or the Malta Gaming Authority

ECRCS - European Car Rental Concilliation Service -

Deals with disputes against Car Rental members where there is a cross border purchase

Retail ADR - 

General dispute resolution service  

British Vehicle Rental and Leasing Association - BVRLA - 

Deals with disputes against Car Rental members in the UK

Financial Ombudsman Service - 

Deals with disputes against regulated financial institutions 


Consumer Advice Organisations


Citizens Advice -

Provides free advice to consumers who have a complaint against a UK company

Which -

Consumer rights group offering independent advice to consumers


Regulatory Bodies 


Civil Aviation Authority -

Aviation Regulation 

Competition and Markets Authority -

Responsible for strengthening business competition and preventing and reducing anti-competitive activities

Financial Conduct Authority - 

Financial regulatory Body in the United Kingdom.

Advertisising Standards Authority -

Self-regulatory organisation of the advertising industry in the United Kingdom 


Other useful bodies 


Chartered Trading Standards Institute -

Professional association which represents trading standards professionals working in local authorities, business and consumer sectors and in central government in the UK and overseas. 

Action Fraud -

UK's national fraud and cyber crime reporting centre 

E-Consumer - is where you can report international scams and learn about other steps you can take to combat fraud. 


Useful Information on the European Small Claims Procedure 

HM Courts and Tribunal Service -