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UK European Consumer Centre

Useful Links

You will find details of organisations in the UK and Europe who may also be able to provide additional advice, assistance and information below. 

Approved Alternative Dispute Resolution (ADR) Schemes For The UK

 

ABTA - The Travel Association - www.abta.com

Deals with holiday related complaints against its members

ADR Group - www.consumer-dispute.co.uk

General consumer dispute resolution service

Aviation ADR - www.aviationadr.org.uk

Deals with disputes (delay, cancellation, denied boarding) relating to its member airlines 

CEDR Airlines - www.cedr.com/aviation

Deals with disputes (delay, cancellation, denied boarding) relating to its member airlines 

eCogra - www.ecogra.org 

Impartial mediation for gambling websites licensed byt the UK Gambling Commission or the Malta Gaming Authority

ECRCS - European Car Rental Concilliation Service - www.ecrcs.eu

Deals with disputes against Car Rental members where there is a cross border purchase

Retail ADR - www.retailadr.org.uk 

General dispute resolution service  

British Vehicle Rental and Leasing Association - BVRLA - www.bvrla.co.uk 

Deals with disputes against Car Rental members in the UK

Financial Ombudsman Service - www.financial-ombudsman.org.uk 

Deals with disputes against regulated financial institutions 

 

Consumer Advice Organisations

 

Citizens Advice - https://www.citizensadvice.org.uk/consumer

Provides free advice to consumers who have a complaint against a UK company

Which - www.which.co.uk/consumer-rights

Consumer rights group offering independent advice to consumers

 

Regulatory Bodies 

 

Civil Aviation Authority - www.caa.co.uk

Aviation Regulation 

Competition and Markets Authority - www.gov.uk/government/organisations/competition-and-markets

Responsible for strengthening business competition and preventing and reducing anti-competitive activities

Financial Conduct Authority - www.fca.org.uk 

Financial regulatory Body in the United Kingdom.

Advertisising Standards Authority - www.asa.org.uk

Self-regulatory organisation of the advertising industry in the United Kingdom 

 

Other useful bodies 

 

Chartered Trading Standards Institute - www.tradingstandards.uk

Professional association which represents trading standards professionals working in local authorities, business and consumer sectors and in central government in the UK and overseas. 

Action Fraud - www.actionfraud.police.uk

UK's national fraud and cyber crime reporting centre 

E-Consumer - www.econsumer.gov

econsumer.gov is where you can report international scams and learn about other steps you can take to combat fraud. 

 

Useful Information on the European Small Claims Procedure 

HM Courts and Tribunal Service - www.gov.uk/recover-debt-from-elsewhere-in-european-union