CTSI logo

UK European Consumer Centre

Get consumer advice from the UK European Consumer Centre

The UK ECC offers free consumer advice and support to consumers residing in the UK who are buying goods or services from traders based in other EU* countries.

* and Iceland, Norway

European Consumer Centre Network

The European Consumer Centres Network (ECC-Net) is an EU-wide network co-sponsored by the European Commission and the Member States. It is made up of 30 centres, one in each of the 28 EU Member States and also in Iceland and Norway.

If you live in the EU, in Iceland or in Norway, and you have a complaint against a company in another European country, or if you want to know more about your rights as a consumer, contact your country's European Consumer Centre. 

Click here to find a centre in your country.  ECC-Net contact details

Contact us

If you have exhausted all options to resolve a dispute yourself then please contact us using one of our contact methods.  We would always advise that if you have a complaint against a company, that you contact them directly - preferably in the form a letter (with proof of delivery) first.  

Please ensure that all letters and emails are addressed to the UK European Consumer Centre and, where appropriate, your reference number is enclosed - this will avoid unnecessary delays in our response. 

Important Notice

We are a FREE SERVICE. We usually get involved when consumers have exhausted their own efforts to resolve a dispute directly with the trader. We are often able to get a more positive response from the trader than the consumer will have done alone.

As we only give advice and assistance we cannot force a trader to give the consumer what they want if, ultimately they refuse to do so. We can however then go on to advise the consumer of any other steps they could take to enforce their consumer rights. 

You will receive a response from us within a maximum of 8 working days of your initial enquiry. At times of high demand, this may take longer. We will respond to you as soon as we can.


Important Update: 19/03/2020

 Please note that due to the coronavirus outbreak, the staff at the UK ECC will be working from home from w/c 23 March 2020. At the moment we are unable to divert phone calls to home numbers so once our phone lines close at 4pm on 19 March, we will operate an electronic service only.

This means that we will not have access to phone calls or post so please send in your enquiries via email.

Thank you for understanding in this matter. 

Email Address:

To save duplicate cases being created please only send us one email per issue.  If you need to send more please contact us. 

Follow us on facebook  Message us on facebook

Follow us on twitter Tweet us @UKECC


Other services are also available to make contacting us as easy as possible, for example Next Generation Text Service formerly Text Relay, please use this link for more information.

We have achieved the Customer Service Excellence accreditation. Please click here for further information

Customer Service Excellence UK logo