Customer Satisfaction Survey

Each month, we asked consumers to share their experiences so we can continue to improve the support we provide to consumers within the UK who have purchased from abroad. Our survey results show that consumers continue to value the support and professionalism from the UKICC team. Respondents praised the politness, friendliness and helpfulness of our advisors, with many noting how 'knowledgable' and 'understanding' they were throughout their enquiries.

Here is what some of our consumers had to say:

"From start to completion the service has been professional, understanding and kept me well informed. I would highly recommend this service to everyone."

"It was the first time anyone was able to help at all. That was a wonderful moment for me"

"UKICC has given me new hope with my issue"

"I followed their advice and got my money back within hours!"

"I was very glad to receive help from UKICC following stressful interactions with a company not following rules and ignoring consumer regulations. The advice I was given helped me finally receiving my refund. UKICC is a much needed service in today's ever increasing crossborder online scams and fraud."

"I would like to thank the staff involved in dealing with our issue especially Sam. We were getting no where until your team took up our issue it is very much appreciated by us and we will be recommending your service to our family and friends."

Need help with a product or issue that was bought abroad? Contact the UKICC team online or send an email.