34% increase in UKICC’s in-depth cases so far in 2021


The UK International Consumer Centre (UKICC) saw a busy first six months of 2021, with demand for our services  boosted by UK consumers experiencing Brexit-related problems involving customs and unexpected delivery charges with non-UK traders, alongside COVID-19 issues.

A total of 4,351 UK consumers came to us for help and advice between January and June 2021.

This includes a 34.2% increase in our more complex consumer cases over the first six months of 2020, which is likely to be in response to changes in UK consumer spending habits brought about by COVID-19 restrictions.

Andy Allen, Service Director at the UK International Consumer Centre, said: “Our latest data report for the second quarter of 2021 shows there is a sustained demand for the UKICC service from UK consumers.

“Our more time-consuming cases, where the consumer received advice from us and thoroughly attempted to resolve the cases themselves without success, leading to UKICC contacting the trader on their behalf were up significantly in the first six months of 2021 compared to the same period in 2020.

“Despite the fact that UK consumers have been travelling very little since the start of the COVID-19 pandemic, there is still a very real demand for our service.”

Click here to  see our 2nd quarter data report.