UK holidaymakers affected by the insolvency of Enduria Travel are being advised to contact the UK European Consumer Centre (UK ECC) for help and advice on their individual circumstances.
News of the insolvency of Enduria Travel, based in Spain, has been published by the Commercial Court, Administration of Justice in Las Palmas de Gran Canaria. The company is described on its Facebook page as a one-stop holiday shop for all holiday needs.
What does this mean for you?
The UK ECC says that UK consumers who have booked holiday products or services with Enduria Travel could be in a difficult position.
Elisabetta Sciallis, legal adviser at the UK ECC, said a consumer’s predicament will depend on their precise circumstances.
She said: “UK consumers caught up in this latest bout of travel company troubles could well find themselves in a spot of bother, depending on which products or services they have purchased, how much they have paid and how they have paid for what they’ve bought.
“A UK consumer’s situation will be determined by many factors and our precise advice will be influenced by this. If a consumer has paid money to Enduria Travel on a credit or debit card, then they could be in a position to recover some money from their bank/card provider. Alternatively, if they have appropriate cover through their travel insurance they may be able to make a claim this way.”
Elisabetta said: “If you have booked through a third party, you should speak with them first as in some instances there may be protection through included insurances etc.”
Enduria Travel’s usual channels of communication are no longer available.
UK consumers are advised to contact the UK European Consumer Centre for free advice on their individual circumstances on 01268 886690 or email ECCNET-UK@ec.europa.eu
The UK ECC is part of the European Consumer Centre Network (ECC-Net), which has 30 centres in the EU (including Latvia), plus Iceland and Norway. The aim of the network is to provide advice and support to consumers who have a dispute with a trader based in a European country outside the UK.
Notes to Editors:
For further information please contact UK European Consumer Centre’s press office on 01268 582206.
The UK European Consumer Centre is part of the European Consumer Centre Network (ECC-Net). There are 30 centres in the EU, plus Iceland and Norway. The aim of the network is to provide advice and support to consumers who have a dispute with a trader based in a European country outside the UK. The Network will assist consumers in the attempt to resolve the complaint.
UK ECC can provide advice in the following main areas: buying goods and services, online shopping, internet auctions, holidays, timeshare and holiday clubs, air travel.
UK ECC is co-funded by the Department for Business, Energy and Industrial Strategy (BEIS), and the European Commission.
The UK ECC service is delivered by the Trading Standards Institute https://www.tradingstandards.uk/consumers
- The UK ECC provides advice and support to consumers who have a dispute with a trader based in a European country outside the UK and will assist consumers in the attempt to resolve the complaint.
- Consumers can make contact with the UK European Consumer Centre via the website – www.ukecc.net – or by phone on 01268 886690 weekdays between 9am and 5pm.
- If in doubt before you buy, contact our sister organisation – the European Consumer Centre for Services – for pre-purchasing advice: www.ukecc-services.net