Welcome to the second issue of the UK ECC's Your Update newsletter in 2016, a special edition which concentrates on what is broadly called Alternative Dispute Resolution (or ADR).

Read all about ADR - a 'game-changer' for consumers - along with specific ADR bodies for moving house and another for footie fans. The newsletter then includes a car hire case study and takes a closer look at Online Dispute Resolution (or ODR).

August 2016