Shopping online makes buying bargains possible, but if you encounter a problem with the goods or with delivery then you could find yourself in dispute with the trader.

If you have used all available avenues to gain a resolution without success, then you may want to consider the European Small Claims Procedure.

Our updated guide to the ESCP (showing a new €5,000 limit) gives information on how to start a claim by providing links to the relevant forms and websites.

Click here to download the leaflet - European Small Claims Procedure

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