Most UK consumers who used the UK ECC service last year (2019) either found us via the internet (

Do you really know who you are dealing with when you buy goods online?

This year’s National Consumer Week (from 16 November to 22 November) is concentrating on clueing

Complaints from UK consumers about problems with cross-border online shopping purchases have shot

Welcome to the early November 2020 issue of the UK ECC's newsletter Your Update.

Timeshares may sometimes provide cheaper holidays but be aware that it can be easy to fall into a

Your consumer rights are with the seller of the goods, not the marketplace itself.

Have you had a holiday or event cancelled due to COVID-19?

Demand by UK consumers for help from the cross-border dispute help and advice service UK European