Here you can find links to downloadable template letters for a selection of our most popular queries. If there is no template for the problem that you are experiencing below, please see our guide to writing an effective complaint letter.
- Non-delivery of goods
- Faulty goods
- 14 day cooling off period cancellation for goods
- 14 day cooling off period cancellation for services
- Basic cancellation
- Flight delays/cancellations
- Timeshare cancellation
- Holiday Club cancellation
Guidance for using these template letters:
- Anything inside a bracket ( ) should be replaced with the stated information.
- Any reasons that do not apply to you should be deleted as appropriate.
- We would suggest that your letter is sent registered delivery so that you know the company have received it. We also find that this makes the complaint more formal.