Here you can find links to downloadable template letters for a selection of our most popular queries.  If there is no template for the problem that you are experiencing below, please see our guide to writing an effective complaint letter.

For further advice on your rights, please see our list of consumer topics or for advice on a specific query, please contact us

If you have been asked by one of our advisors to fill out a PoA to allow us to mediate with the trader on your behalf please download one of the following attachments: Word PoA | PDF PoA

Guidance for using these template letters:

  • Anything inside a bracket ( ) should be replaced with the stated information.  
  • Any reasons that do not apply to you should be deleted as appropriate.
  • We would suggest that your letter is sent registered delivery so that you know the company have received it.  We also find that this makes the complaint more formal.