Secondary ticketing website Viagogo has avoided further legal action by the Competition and Markets Authority after addressing the CMA’s outstanding concerns about how it presents important information to its customers.
In July the CMA put the ticket resale site on notice that it was ‘moving forward’ with contempt of court action following repeated warnings that Viagogo had not done enough to comply with an earlier court order.
Andrea Coscelli, Chief Executive of the CMA, said: “The Viagogo website UK customers now visit is worlds apart from the one they faced before the CMA took action. Key information needed to make informed decisions before buying a ticket is now much clearer, including where you’ll sit in a venue and whether you might be turned away at the door.
“What is clearly not acceptable is the time it’s taken to get to this stage. Stronger consumer powers are required in the secondary ticketing sector. We will keep up the pressure on Viagogo to ensure that it continues to comply with UK consumer protection law.”
Some changes had already been made to Viagogo’s website earlier this year following the court order made against the company in November 2018 which obliged the secondary ticketing site to overhaul the way it operates its UK website and ensure that it complies with consumer protection law.