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UK European Consumer Centre

Santa and Pinocchio share the limelight in Your Update

Santa and Pinocchio share the limelight in Your Update
Merry Christmas! Welcome to the December 2019 issue of the UK ECC's newsletter Your Update. We immerse ourselves in a festive theme, with Santa and Pinocchio, and look at some of the most common excuses traders fob consumers off with when they complain!  
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Don’t become a statistic this Black Friday!

Don’t become a statistic this Black Friday!
Do you really know who you are dealing with when you buy goods online? Do you know what your consumer rights are? And who is to blame if things go wrong?These are all questions which consumer advice organisation the UK European Consumer Centre (UK ECC) says consumers should have in mind when they buy goods from online marketplaces this Black Friday.Andy Allen, UK European Consumer Centre (UK ECC) service director, said: “Purchases from online marketplaces are a big part of everyday life and account for a large number of complaints we handle on behalf of UK consumers. We don’t want...
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Buying from an online marketplace this Black Friday?

Buying from an online marketplace this Black Friday?
Follow these UK ECC guidelines for buying from online marketplaces this Black Friday:• make sure you know who are you buying from Online marketplaces will often indicate who the goods are being sold by and if so, you can often visit the seller's page. This way you can establish whether or not it is an individual seller or a business.• check out your consumer rights for online purchases and ensure you know who is responsible if things go wrong Your consumer rights are with the seller of the goods, not the marketplace itself. The best way of thinking about this is to imagine you’re...
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Get in the know with our latest UK ECC leaflets

Get in the know with our latest UK ECC leaflets
It's been a while, but we've updated several of our UK ECC leaflets.Check out our new versions of: Buying something in the EU,  Shopping online across the EU, Car hire across the EU and Package travel across the EU.
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Can ECC-Net help me?

  • Holiday did not go as planned?
  • Goods never arrived?
  • What are my EU consumer rights?
  • Who to complain to?

Check in a few easy steps if ECC-Net can help you with your problem.

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How to contact us 

Our telephone lines are open Monday-Thursday, 10am-4pm 

Telephone Number:

+44(0)1268 886 690

Email Address:

eccnet-uk@ec.europa.eu

To save duplicate cases being created please only send us one email per issue.  If you need to send more please contact us. 

Postal Address:

UK European Consumer Centre
Chartered Trading Standards Institute
1 Sylvan Court
Sylvan Way
Southfields Business Park
Basildon
Essex
SS15 6TH

Please note that the UK European Consumer Centre does not offer a drop-in service.

Fax Number:

+44(0)1268 582 225

 

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