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UK European Consumer Centre

Annual Report 2018

Annual Report 2018
Against a backdrop of uncertainty created by Brexit, UK consumers still travelled to Europe – buying goods and services when they were there – and European consumers continued to buy from UK traders.Figures released in the UK European Consumer Centre’s Annual Report 2018, just published, shows that our advisers dealt with about the same volume of consumer cases in 2018 as the year before: 15,089 compared to 15,240.At the same time, the UK ECC’s Annual Report also shows that the centre handled almost 10% more European consumer cases about UK traders (referred to us from our ECC-Net counterparts) in 2018...
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CMA encourage travel and holiday businesses to check in on their terms

CMA encourage travel and holiday businesses to check in on their terms
Small print. Big differenceIt can be easy to overlook terms and conditions in the busy day-to-day running of a business. The Competition and Markets Authority (CMA) has previously found that less than half of UK businesses know the rules on unfair terms well and on average, only review their terms every four years.The ‘Small print. Big difference.’ campaign from the CMA is helping travel and holiday businesses understand the rules on unfair terms and is encouraging them to check in on their terms to make sure that they are fair. Businesses can find a range of resources available at are...
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Wow Air cease operations

Wow Air cease operations
As of Thursday 28th March 2019 the airline Wow Air, who have their headquarters in Reykjavik, Iceland have ceased operations.  With some passengers stranded and other having booked flights with the airline what will this mean for their travel plans? Their usual channels of communication are no longer available but they are requesting that consumers make alternative arrangements with other carriers.Icelandair and Easyjet have announced that they will assist stranded passengers with discounted fares What if I have booked a ticket but not flown?At this stage there is no bankruptcy information but if/when this happens then consumers will need to file a...
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Your Update - Newsletter March 2019

Your Update - Newsletter March 2019
This edition includes Geoblocking - does it matter where I live, Some great advice about roaming charges and finding out about consumer rights after Brexit.To view the March edition please click the link - March 2019 
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How to contact us 

Our telephone lines are open Monday-Thursday, 10am-4pm 

Telephone Number:

+44(0)1268 886 690

Email Address:

To save duplicate cases being created please only send us one email per issue.  If you need to send more please contact us. 

Postal Address:

UK European Consumer Centre
Chartered Trading Standards Institute
1 Sylvan Court
Sylvan Way
Southfields Business Park
SS15 6TH

Please note that the UK European Consumer Centre does not offer a drop-in service.

Fax Number:

+44(0)1268 582 225


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