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UK European Consumer Centre

Your Update - Newsletter July 2019

Your Update - Newsletter July 2019
Welcome to the July 2019 issue of the UK ECC's newsletter Your Update. We urge scam victims to speak up, report on help for purchasers of problem cars and look at the impact of ticket fraud. To view the July edition, click the link - July 2019.      
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Got a problem with your car?

Got a problem with your car?
West Yorkshire Trading Standards Service is now authorised to help resolve consumer complaints if they’ve bought from motor traders who are members of the county’s Motor Trade Partnership Scheme.Approval to provide Alternative Dispute Resolution (ADR) services covering the scheme was granted by the Chartered Trading Standards Institute under arrangements delegated to it by the Government’s Department for Business, Energy & Industrial Strategy.It is not just consumer disputes relating to the motor trade which are covered by the West Yorkshire Trading Standards Service scheme. It includes other general consumer disputes such as home maintenance and other consumer goods and services. Disputes...
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Action Fraud warning as victims lose average £365 to ticket fraud

Action Fraud warning as victims lose average £365 to ticket fraud
Action Fraud has launched a campaign to partner with the Society of Ticket Agents and Retailers (STAR) to urge people to avoid fraud by taking more care when buying tickets for live events. See here for more about the ticket fraud warning campaign.Publicising the campaign, which is designed to encourage informed purchases from authorised sellers, Action Fraud says that:• Between 1 April 2018 and 30 April 2019, Action Fraud received 4,755 reports of ticket fraud.• The total reported losses to victims was £1,654,888: an average of £365 per victim.• With lots of music concerts and sporting events taking place in summer, it is an opportunity for fraudsters to take advantage...
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What you think . . . .

What you think . . . .
Consumer feedback received by the UK ECC shows a 93 per cent customer satisfaction rate for January to end March 2019, one of the highest ratings recorded by the service.Andy Allen, service director at the UK ECC, said: “Our recent figures show the service provided to UK consumers by this team is of paramount importance. Without it, tens of thousands would be left without a means to redress or guidance and with nobody to turn to. This go-to service, which started in 2007, helps thousands of consumers and the feedback speaks for itself.”Every year UK consumers find themselves in dispute...
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Telephone Number:

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UK European Consumer Centre
Chartered Trading Standards Institute
1 Sylvan Court
Sylvan Way
Southfields Business Park
Basildon
Essex
SS15 6TH

Please note that the UK European Consumer Centre does not offer a drop-in service.

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+44(0)1268 582 225

 

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