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UK European Consumer Centre

What can I do if my airline goes bust?

What can I do if my airline goes bust?
What to do if your airline stops operating.With the dust only just settling on the Primera Air insolvency another airline is grounded, in what seems to be the norm, with Cobalt Air cancelling all of their flights on the 17 October 2018.With 2 airlines ceasing to operate in quick succession it poses the question, who might be next?If you do find yourself in the unfortunate position of your flight being cancelled due to a company going out of business, there is a few things you can do to protect yourself from financial loss.Credit card protection As always paying for your flights...
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Annual Report 2017

Annual Report 2017
In what proved to be an exceptionally busy year for the UK European Consumer Centre, the centre’s consumer advisors saw a huge 51% increase in the number of UK consumers asking for help in dealing with complaints linked to EU traders.The UK ECC’s annual report also shows that the number of phone calls that the centre (part of a network of consumer centres in 30 countries) received from UK consumers increased by 16% over the previous year.Our consumer advisors dealt with 15,240 UK consumer cases, as well as almost 1,500 European consumer cases referred to us from our ECC-Net counterparts....
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Primera Air cease operations

Primera Air cease operations
As of Midnight on Monday 1st October the airline Primera Air, who have their headquarters in Riga, Latvia will cease operations.  With some passengers stranded and other having booked flights with the airline what will this mean for their travel plans? Their usual channels of communication are no longer available.What if I have booked a ticket but not flown?According to the Latvian Register of companies, on 11/10/2018 the entry has been made in the register regarding the insolvency proceedings of SIA "PrimeraAir Nordic".Passengers have a 1 month deadline (starting from 11/10/2018) to submit the creditors’ submission to the appointed insolvency administrator:Lamsteris...
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BBC radio Ulster

BBC radio Ulster
What are the new Package Travel rules?  Listen here:https://www.bbc.co.uk/programmes/b007b5wx/episodes/downloadsHear consumer advisor Adam Mortimer from the UK European Consumer Centre explain the key things for listeners to BBC Radio Ulster to take away from the implementation of the new Package Travel and Linked Travel Arrangements Regulations.The UK ECC has welcomed news that more UK holidaymakers are to get protection when they book holidays, as changes were introduced on 1 July 2018 to bring consumer protection for holidays up to date with developments in the travel market.The new rules will cover two types of contracts: package deals (pre-arranged by tour organisers or...
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Can ECC-Net help me?

  • Holiday did not go as planned?
  • Goods never arrived?
  • What are my EU consumer rights?
  • Who to complain to?

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Please note that we are closed on weekends and UK bank and public holidays.

Telephone Number:

+44(0)1268 886 690 (lines open 9am - 5pm)

Email Address:

eccnet-uk@ec.europa.eu

To save duplicate cases being created please only send us one email per issue.  If you need to send more please contact us. 

Postal Address:

UK European Consumer Centre
Chartered Trading Standards Institute
1 Sylvan Court
Sylvan Way
Southfields Business Park
Basildon
Essex
SS15 6TH

Please note that the UK European Consumer Centre does not offer a drop-in service.

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