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UK European Consumer Centre

Lend an Ear...What Brexit could mean

Lend an Ear...What Brexit could mean
Head of Policy at CTSI, Craig McClue, talks about what Brexit means for trading standards and for the UK ECC. He speaks about the UK ECC (from 27 minutes into the podcast), but there’s lots more about subjects such as mobile roaming and other aspects of post-EU travel and purchasing.
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Package travel legislation: one year on . . .

 Package travel legislation: one year on . . .
As the revised package travel legislation enters its second year, the UK European Consumer Centre (UK ECC) is urging holidaymakers to check if their booking is a package, to gather evidence if things go wrong and if necessary to make a complaint to the travel organiser.The advice comes as the Government confirms that it is conducting a review of the implementation of the Package Travel and Linked Travel Arrangements Regulations which have applied across the EU since 1 July (2018).The regulations mean that package holidays when bought online for an all-in price or through linked webpages get the same protection...
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A reminder about what the package travel rules mean . . .

A reminder about what the package travel rules mean . . .
The new package travel rules cover two types of contracts: package deals (pre-arranged by tour organisers or customised by the traveller) and ‘linked travel arrangements’. Under the new rules, package holidays consist of two or more travel services - such as flights, accommodation, car hire or other tourist services such as guided tours - bought from one single trader or offered by travel agents with different traders at a total price.‘Linked travel arrangements’ (the concept of which is introduced by the new rules) is where the consumer, having booked one travel service on one website, is invited to book another service...
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Who can help me?

Who can help me?
Do you know who to turn to when something goes wrong? This question may sound straightforward but actually sits at the very heart of the constant battle of how best to protect consumers in the 21st century. For British consumers buying and selling within the European Union, UK European Consumer Centre (UK ECC) has your back.  The UK ECC has provided advice and assistance for over 15,000 consumers in the last 12 months, with approximately 2000 of those escalating to full cases. Now our work has been recognised with the honour of a prestigious Chartered Trading Standards Institute (CTSI) Hero Award.Marie-Paule Benassi, Acting...
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Can ECC-Net help me?

  • Holiday did not go as planned?
  • Goods never arrived?
  • What are my EU consumer rights?
  • Who to complain to?

Check in a few easy steps if ECC-Net can help you with your problem.

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How to contact us 

Our telephone lines are open Monday-Thursday, 10am-4pm 

Telephone Number:

+44(0)1268 886 690

Email Address:

To save duplicate cases being created please only send us one email per issue.  If you need to send more please contact us. 

Postal Address:

UK European Consumer Centre
Chartered Trading Standards Institute
1 Sylvan Court
Sylvan Way
Southfields Business Park
SS15 6TH

Please note that the UK European Consumer Centre does not offer a drop-in service.

Fax Number:

+44(0)1268 582 225


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