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UK European Consumer Centre

Your Update - Newsletter March 2019

Your Update - Newsletter March 2019
This edition includes Geoblocking - does it matter where I live, Some great advice about roaming charges and finding out about consumer rights after Brexit.To view the March edition please click the link - March 2019 
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Phoning home?

Phoning home?
Will roaming charges return if the UK leaves the EU without a deal? That’s one of the subjects addressed on a BBC programme - Thursday in Parliament - on 7 February 2019.The programme reported that since 2017 mobile phone firms have been banned from charging customers within the EU extra fees to use arranged allowances of minutes, texts and most data. It said that culture secretary Jeremy Wright tried to play down fears as he answered the roaming charges question in Parliament. Mr Wright said that the Government intends to legislate to retain within UK law the requirements on mobile operators...
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Consumer rights after Brexit

Consumer rights after Brexit
The Department for Business, Energy and Industrial Strategy (BEIS) has published an article on its website addressing the issue of consumer rights and protections after Brexit.The Government said in its announcement: “We are taking all possible steps to provide continuity for consumers and business in both the UK and the European Union. We will keep existing high levels of consumer protections in the UK.” Find out what BEIS says here: Brexit. 
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Where you live . . .

Where you live . . .
New regulations proposed by the EU Commission have entered into force which aim to end geo-blocking within the EU. Geo-blocking is where online sellers restrict access to their website by either refusing to sell to consumers or redirecting them to another website with different (often higher) prices. This practice is usually based on where the consumer is located.The new rules prohibit websites blocking or re-routing users based on where the user is, what EU state they’re from, or where their bank cards are issued.An EU spokesperson said: "In 2015, 63% of the websites did not let shoppers buy from another EU...
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UK European Consumer Centre
Chartered Trading Standards Institute
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