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Ensuring fairness on the move - CTSI Brexit Think Tank

Ensuring fairness on the move - CTSI Brexit Think Tank
“Perhaps more than most other sectors, consumers could realise the Brexit impact on consumer law when they arrange to travel after March 2019” – that’s one of the key findings contained in the travel section of the Chartered Trading Standards Institute’s Brexit Think Tank report published in the autumn 2018. The report says that cross-border trading will be affected in various ways, not all of them positive and adds that the question remains to what extent the important protections outlined can be retained after Brexit.It adds: “There is a growing and urgent need to clarify the status of EU agreements for...
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Healthcare in the EU

Healthcare in the EU
Everyone hopes they won’t get ill on holiday, but if it does happen, then would you know about your cross-border healthcare rights with the European Health Insurance Card (EHIC)?An EHIC is valid in the 28 EU countries plus Iceland, Lichtenstein, Norway and Switzerland. It lets you get state healthcare in other European Economic Area (EEA) countries or Switzerland at a reduced cost or sometimes free.Here is what you should do to make sure you are protected against medical bills on holiday:Make sure you have applied/renewed for your EHIC card from the NHS website before you travel.  Do remember that there are copycat...
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What’s in your holiday package?

What’s in your holiday package?
The new 2018 Package Travel and Linked Travel Arrangements Regulations mean that package holidays consisting of a flight, hotel, car-hire or other tourist services (either bought online for an all-in price or through linked webpages) get the same protection as packages bought in travel agencies.The widening of the package travel rules also means that travellers have more options to cancel a contract and get clear advance information on who is ultimately responsible if something goes wrong. Andy Allen, UK ECC Director, said: “Given that more than 90% of UK consumers travel to Europe more than they did 10 years ago, this...
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Holiday accommodation not up to scratch?

Holiday accommodation not up to scratch?
UK consumers are complaining more about accommodation services whilst in Europe.Complaints and questions about accommodation such as hotels and villas went up by almost 16% from January to the end of November in 2018 compared to the same period last year.With the number of visits abroad by UK residents having increased from 55.6 million in 2010 to a peak of 72.7 million visits in 2017, it’s clear that UK travellers need more accommodation.Andy Allen, service director at the UK ECC, said: “The rights of the independent traveller within Europe can be different from those of the package holiday traveller, who...
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Chartered Trading Standards Institute
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