CTSI logo

UK European Consumer Centre

Your Update - Newsletter July 2019

Your Update - Newsletter July 2019
Welcome to the July 2019 issue of the UK ECC's newsletter Your Update. We urge scam victims to speak up, report on help for purchasers of problem cars and look at the impact of ticket fraud. To view the July edition, click the link - July 2019.      
Read more

Got a problem with your car?

Got a problem with your car?
West Yorkshire Trading Standards Service is now authorised to help resolve consumer complaints if they’ve bought from motor traders who are members of the county’s Motor Trade Partnership Scheme.Approval to provide Alternative Dispute Resolution (ADR) services covering the scheme was granted by the Chartered Trading Standards Institute under arrangements delegated to it by the Government’s Department for Business, Energy & Industrial Strategy.It is not just consumer disputes relating to the motor trade which are covered by the West Yorkshire Trading Standards Service scheme. It includes other general consumer disputes such as home maintenance and other consumer goods and services. Disputes...
Read more

Action Fraud warning as victims lose average £365 to ticket fraud

Action Fraud warning as victims lose average £365 to ticket fraud
Action Fraud has launched a campaign to partner with the Society of Ticket Agents and Retailers (STAR) to urge people to avoid fraud by taking more care when buying tickets for live events. See here for more about the ticket fraud warning campaign.Publicising the campaign, which is designed to encourage informed purchases from authorised sellers, Action Fraud says that:• Between 1 April 2018 and 30 April 2019, Action Fraud received 4,755 reports of ticket fraud.• The total reported losses to victims was £1,654,888: an average of £365 per victim.• With lots of music concerts and sporting events taking place in summer, it is an opportunity for fraudsters to take advantage...
Read more

What you think . . . .

What you think . . . .
Consumer feedback received by the UK ECC shows a 93 per cent customer satisfaction rate for January to end March 2019, one of the highest ratings recorded by the service.Andy Allen, service director at the UK ECC, said: “Our recent figures show the service provided to UK consumers by this team is of paramount importance. Without it, tens of thousands would be left without a means to redress or guidance and with nobody to turn to. This go-to service, which started in 2007, helps thousands of consumers and the feedback speaks for itself.”Every year UK consumers find themselves in dispute...
Read more

Can ECC-Net help me?

  • Holiday did not go as planned?
  • Goods never arrived?
  • What are my EU consumer rights?
  • Who to complain to?

Check in a few easy steps if ECC-Net can help you with your problem.

Launch Consumer GuideLaunch Consumer Guide
Go back Go back
Start again Start again

How to contact us 

Our telephone lines are open Monday-Thursday, 10am-4pm 

Telephone Number:

+44(0)1268 886 690

Email Address:

To save duplicate cases being created please only send us one email per issue.  If you need to send more please contact us. 

Postal Address:

UK European Consumer Centre
Chartered Trading Standards Institute
1 Sylvan Court
Sylvan Way
Southfields Business Park
SS15 6TH

Please note that the UK European Consumer Centre does not offer a drop-in service.

Fax Number:

+44(0)1268 582 225


Follow us on facebook  Message us on facebook

Follow us on twitter Tweet us @UKECC