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UK European Consumer Centre

Flybmi ceases operation

Flybmi ceases operation
UK holidaymakers affected by the collapse of Flybmi are being advised to contact the UK European Consumer Centre (UK ECC) for help and advice on their individual circumstances.Flybmi, which operated services from various airports across the UK and Europe, ceased operations on Saturday 16 February 2019, with some passengers stranded and others no longer able to take up their initial flights. Administrators were appointed today (Monday 18 February 2019).There is no indication that the CAA will be organising flights for stranded passengers as it did when Monarch Airlines collapsed in 2017, as many Flybmi passengers are not expected to have...
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Customer Satisfaction Survey

Customer Satisfaction Survey
In 2018 the UK ECC has performed solidly with regards to our customer satisfaction score.  2018 has already seen us acheive our target of 85% customer satisfaction rate, meaning that this will be the 6th year running that we have acheived or surpassed our satisfaction target.Already, 2019 is promising to be no different.  After analysing the customer satisfaction results for January we have not only acheived the target of 85% but have surpassed this to a massive 97% satisfaction.  This is one of the highest scores that we have had and is only possible with the hard work of the...
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What's next for the EHIC in the UK?

What's next for the EHIC in the UK?
The UK Government’s defeat of the Withdrawal Agreement (WA) in Parliament on 15 January could make acceptance of the European Health Insurance Card (EHIC) for UK consumers travelling to the EU after 29 March this year uncertain.If the WA had been approved, the EHIC would have been valid until the end of 2020 (during the transition period).Andy Allen, service director at the UK European Consumer Centre, said: “Currently an EHIC is valid in the 28 EU countries plus Iceland, Lichtenstein, Norway and Switzerland. It lets you get state healthcare in other European Economic Area (EEA) countries or Switzerland at a...
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Are you protected?

Are you protected?
It’s that time of year when you may be struggling with faulty Christmas presents. You may be wondering what your rights are. Did you know you may have the right to what’s known as a ‘section 75 refund’? When you purchase goods or services with a credit card you are legally provided free protection on your purchases.   In a nutshell, the law states that the credit provider is equally liable if you have a problem with the goods or service if a) you pay for something on a credit or store card and b) the value is between £100 to £30,000....
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Can ECC-Net help me?

  • Holiday did not go as planned?
  • Goods never arrived?
  • What are my EU consumer rights?
  • Who to complain to?

Check in a few easy steps if ECC-Net can help you with your problem.

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How to contact us 

Our telephone lines are open Monday-Thursday, 10am-4pm 

Telephone Number:

+44(0)1268 886 690

Email Address:

To save duplicate cases being created please only send us one email per issue.  If you need to send more please contact us. 

Postal Address:

UK European Consumer Centre
Chartered Trading Standards Institute
1 Sylvan Court
Sylvan Way
Southfields Business Park
SS15 6TH

Please note that the UK European Consumer Centre does not offer a drop-in service.

Fax Number:

+44(0)1268 582 225


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