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UK European Consumer Centre

Consumer advice service UK ECC commits to keeping service open

Consumer advice service UK ECC commits to keeping service open
Consumers should contact us via email as Government advises home-working amid CoronavirusConsumer advice service UK European Consumer Centre (UK ECC) is committing to keeping its service open to UK consumers - who are in dispute with a trader based in a European country outside the UK - as the Government instructs people to work from home as much as possible.From Monday 23 March the UK ECC has temporarily shifted (while the Coronavirus home-working advice remains in place) to a mainly online service and is advising all UK consumers to use email – eccnet-uk@ec.europa.eu - for free advice and support.Legal executive...
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CTSI Symposium 2020 cancelled

CTSI Symposium 2020 cancelled
CTSI Symposium 2020, which had been due to be held in Southport on 15 to 17 June, has been cancelled because of the Coronavirus. The announcement was made on 23 March by CTSI Chief Executive Leon Livermore, who said that he was as disappointed as members would be and that it was a hard decision to make.He added: "While I understand the central importance of Symposium to the profession and the consumer protection landscape, we must put the safety of our people first. Members, partners, sponsors, delegates, exhibitors and session holders and everyone else who makes Symposium the special event...
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Less than half of EU travellers are aware of EU Passenger Rights

Less than half of EU travellers are aware of EU Passenger Rights
Generally, we may all be going on holiday more now than 20 years ago (with the exception of the current Coronavirus restrictions) but it seems that less than half of EU travellers are aware of EU passenger rights.According to the Office of National Statistics, in 2016 UK residents went on more than 45 million foreign holidays, up from 27 million in 1996. That’s a 68% rise in the number of holidays, while the UK population increased by 12% in the same period.   But the European Commission has released the results of a Eurobarometer survey on passenger rights in the EU. It...
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Check those advertising green credentials urges CTSI

Check those advertising green credentials urges CTSI
UK consumers are being urged by the Chartered Trading Standards Institute (CTSI) to become ‘active sustainable consumers’ by checking out the green credentials of companies they buy from. The message went out as World Consumer Rights Day took place on 15 March 2020.CTSI is urging UK consumers to follow these top tips to become ‘active sustainable consumers’:think before you buy! Sending back online purchases causes unnecessary waste and C02 emissionsbe aware of unscrupulous traders who sometimes advertise products with false green credentialswhen flying use a digital boarding passbook a hotel that has a plastics-free policyoffset your carbon footprint by supporting...
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  • Holiday did not go as planned?
  • Goods never arrived?
  • What are my EU consumer rights?
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How to contact us 

Email Address:

eccnet-uk@ec.europa.eu

To save duplicate cases being created please only send us one email per issue.  If you need to send more please contact us. 

Postal Address:

UK European Consumer Centre
Chartered Trading Standards Institute
1 Sylvan Court
Sylvan Way
Southfields Business Park
Basildon
Essex
SS15 6TH

Please note that the UK European Consumer Centre does not offer a drop-in service and we are currently unable to receive written correspondence by post as staff are working remotely due to the COVID-19 pandemic.

 

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