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UK European Consumer Centre

Thomas Cook Collapse

Thomas Cook Collapse
Following the Thomas Cook collapse on 23 September 2019, the UK European Consumer Centre (UK ECC) would like to offer the following advice to those affected:Please check your booking confirmation to see if you are protected by the Air Travel Organiser’s Licence (ATOL) scheme. If you are protected, the booking confirmation would include the ATOL certificate. Please read the certificate carefully to see who is protecting you and to what extent. Protected by ATOL: If you are currently abroad on holiday and your booking is protected by the ATOL scheme, you are likely to be repatriated with the assistance of the...
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Lend an Ear...What Brexit could mean

Lend an Ear...What Brexit could mean
Head of Policy at CTSI, Craig McClue, talks about what Brexit means for trading standards and for the UK ECC. He speaks about the UK ECC (from 27 minutes into the podcast, episode 10), but there’s lots more about subjects such as mobile roaming and other aspects of post-EU travel and purchasing.
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Package travel legislation: one year on . . .

 Package travel legislation: one year on . . .
As the revised package travel legislation enters its second year, the UK European Consumer Centre (UK ECC) is urging holidaymakers to check if their booking is a package, to gather evidence if things go wrong and if necessary to make a complaint to the travel organiser.The advice comes as the Government confirms that it is conducting a review of the implementation of the Package Travel and Linked Travel Arrangements Regulations which have applied across the EU since 1 July (2018).The regulations mean that package holidays when bought online for an all-in price or through linked webpages get the same protection...
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A reminder about what the package travel rules mean . . .

A reminder about what the package travel rules mean . . .
The new package travel rules cover two types of contracts: package deals (pre-arranged by tour organisers or customised by the traveller) and ‘linked travel arrangements’. Under the new rules, package holidays consist of two or more travel services - such as flights, accommodation, car hire or other tourist services such as guided tours - bought from one single trader or offered by travel agents with different traders at a total price.‘Linked travel arrangements’ (the concept of which is introduced by the new rules) is where the consumer, having booked one travel service on one website, is invited to book another service...
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  • Holiday did not go as planned?
  • Goods never arrived?
  • What are my EU consumer rights?
  • Who to complain to?

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How to contact us 

Our telephone lines are open Monday-Thursday, 10am-4pm 

Telephone Number:

+44(0)1268 886 690

Email Address:

To save duplicate cases being created please only send us one email per issue.  If you need to send more please contact us. 

Postal Address:

UK European Consumer Centre
Chartered Trading Standards Institute
1 Sylvan Court
Sylvan Way
Southfields Business Park
SS15 6TH

Please note that the UK European Consumer Centre does not offer a drop-in service.

Fax Number:

+44(0)1268 582 225


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