Complaint Letter Templates

Here, you can find links to downloadable Complaint Letter Templates for a selection of our most common queries. If you can't find a template for the problem you're experiencing, please see our Guide to Writing an Effective Complaint Letter. For further advice on your Consumer Rights, please see our list of Consumer Topics - or for advice on a specific query, please Contact UKICC. 

• Non-delivery of Goods

• Faulty Goods 

• 14-day Cooling-off Period Cancellation for Goods

• 14-day Cooling-off Period Cancellation for Services

• Basic Cancellation

• Flight Delays/Cancellations

• Timeshare Cancellation 

• Holiday Club Cancellation

PLEASE NOTE: If you have been asked by one of our advisors to fill out a PoA - to allow us to mediate with the trader on your behalf - please click on one of the following links to download the attachment (MS Word and PDF versions provided): Word PoA or PDF PoA (opens in a new tab/window).

Guidance for Using these Template Letters

• Anything inside a bracket ( ) should be replaced with the stated information.  
• Any reasons that do not apply to you should be deleted as appropriate.
• We would suggest that your letter is sent registered delivery, so that you know the company have received it. We also find that this makes the complaint more formal.