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UK European Consumer Centre

BBC radio Ulster

BBC radio Ulster
What are the new Package Travel rules?  Listen here:https://www.bbc.co.uk/programmes/b007b5wx/episodes/downloadsHear consumer advisor Adam Mortimer from the UK European Consumer Centre explain the key things for listeners to BBC Radio Ulster to take away from the implementation of the new Package Travel and Linked Travel Arrangements Regulations.The UK ECC has welcomed news that more UK holidaymakers are to get protection when they book holidays, as changes were introduced on 1 July 2018 to bring consumer protection for holidays up to date with developments in the travel market.The new rules will cover two types of contracts: package deals (pre-arranged by tour organisers or...
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Buying goods from outside of the EU

Buying goods from outside of the EU
A lot of purchases are made over the Internet, some from companies within the UK or even within the EU.  However, there are a large number of things being purchased from companies further afield. Due to this uncertainty it’s worth knowing what to look for to spot where a trader might be based, before you make the purchase. For example, a website ending with .co.uk is not always based in the UK.  A .co.uk domain can be used by anyone, much in the same way as .com can.  If you’re on a website and unsure about the location of the...
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Package Travel

Package Travel
Changes are being introduced to bring consumer protection for holidays up to date with developments in the travel market. The widening of the package travel rules means that travellers will have more options to cancel a contract and get clear advance information on who is ultimately responsible if something goes wrong. The new Package Travel and Linked Travel Arrangements Regulations will apply across the EU from Sunday 1 July (2018): it means that package holidays consisting of a flight, hotel, car-hire or other tourist services (either bought online for an all-in price or through linked webpages) will get the same protection as...
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Scams Awareness Month - June 2018

Scams Awareness Month - June 2018
The rise of the scammer in the suit Consumer advice organisation the UK European Consumer Centre (UK ECC) is urging all UK consumers to beware of scammers posing as professionals from financial and legal services. The message comes as new data is released at the start of Scams Awareness Month this June (2018), saying that there has been a 6% increase in the number of people reporting this type of scams to the Citizens Advice Consumer Service this financial year. Such cons now account for a fifth of all scams reported to the service. The median financial loss for all scams over...
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Please note that we are closed on weekends and UK bank and public holidays.

Telephone Number:

+44(0)1268 886 690 (lines open 9am - 5pm)

Email Address:

eccnet-uk@ec.europa.eu

To save duplicate cases being created please only send us one email per issue.  If you need to send more please contact us. 

Postal Address:

UK European Consumer Centre
Chartered Trading Standards Institute
1 Sylvan Court
Sylvan Way
Southfields Business Park
Basildon
Essex
SS15 6TH

Please note that the UK European Consumer Centre does not offer a drop-in service.

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