Skip to main content

Home

  • Home
  • About UKICC
    • How We Can Help
    • Customer Service Policy
      • Equality and diversity
      • Privacy
      • Accessibility
  • Topics
    • Goods and Services
      • Buying goods
      • Buying Services
      • Buying digital content
      • Shopping online
      • Section 75 Refunds
    • Safer Shopping
    • Travel
      • Air travel
      • Air insolvency
      • Package Travel
      • Lost Baggage
      • Banking in Europe
      • Car rental in Europe
      • Hotels and villa rentals
      • Mobile roaming in Europe
      • Timeshare and Holiday Clubs
      • Travel Refunds
      • Check Your Flight Rights
    • Scams
      • Common Scams
  • Resources
    • Writing a Complaint
      • Delayed or Cancelled Flight
      • Holiday Club Cancellation
      • Timeshare cancellation
    • Letter Templates
    • Useful Links
  • Feedback
    • Customer Satisfaction Survey
    • Customer Service Excellence Award
    • Complaints procedure
    • You Said.... We Did
  • News+
  • Contact Us
  • Submit Complaint Online

Search form

Damage to hire car

Jul 18, 2018 / 0 Comments

Case studies are a good way of showing what happens when you contact us at the UK ECC.  They also

  • Travel
  • Case study

Fingers in Dog Food - Enforcement co-operation

Mar 06, 2018 / 0 Comments

Case studies are a good way of showing what happens when you contact us at the UK ECC.  They also

  • Goods
  • Online shopping
  • Case study

Online shopping

Jan 03, 2018 / 0 Comments

Case studies are a good way of showing what happens when you contact us at the UK ECC.  They also

  • Online shopping
  • Case study

Cooling off period

Dec 14, 2017 / 0 Comments

Mr V, a UK consumer bought a virtual reality headset online from an Irish-based trader.

  • Goods
  • Online shopping
  • Case study

Incorrect goods received

Dec 14, 2017 / 0 Comments

Mr W contacted us because he bought some goods online from a French company.  He didn't receive t

  • Goods
  • Online shopping
  • Case study

Flight delay

Dec 14, 2017 / 0 Comments

Case studies are a good way of showing what happens when you contact us at the UK ECC.  They also

  • Travel
  • Case study

Car rental

Dec 14, 2017 / 0 Comments

Case studies are a good way of showing what happens when you contact us at the UK ECC.  They also

  • Services
  • Case study

Holiday clubs

Dec 14, 2017 / 0 Comments

Mrs S from the UK contacted us at the UK ECC on behalf of her friend, Mrs M.  Mrs M entered into

  • Travel
  • Case study

Popular Posts

  • Global IT Outage: UKICC Advice and Support
    Jul 26,2024 / 0 comments
  • UKICC and CTSI meets CASE
    UKICC Welcomes the Consumer Association Singapore (CASE)
    Jul 18,2024 / 0 comments
  • UKICC - shop wisely this sale season
    UK consumers urged: shop wisely this sale season
    Nov 16,2022 / 0 comments
  • UKICC - subscription traps complaints up by 77%
    Subscription trap complaints rise by 77%
    Oct 25,2022 / 0 comments
  • UKICC - automatic annual renewal
    Case study - one of the most common subscription traps
    Oct 25,2022 / 0 comments
UK International Consumer Centre
 
Email: [email protected]
or complete our online Contact Form.
Address: 1 Sylvan Court, Sylvan Way, Southfields Business Park, Basildon, Essex SS15 6TH.
 
If you would like to provide feedback on your experience of either using the website of our UKICC service, please complete our customer satisfaction survey.
 

The UK International Consumer Centre is an independent, non-profit organisation - operated by the Chartered Trading Standards Institute (CTSI), with funding from the Department for Business and Trade (DBT)

Copyright © 2024, UK International Consumer Centre  /  Legal Notices

General

x
x
x
x

Header - Menu

x
x
x
x
x
x
x

Footer

x
x
x
x

Copyright

x
x
x
x
Color skins
Body layout
Boxed Wide